Reopening spring 2024

 

I'm now on maternity leave and will not be taking on any new orders until next year.

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Due to ongoing health challenges, we made the difficult decision to bring our last order date forward. We're now closed to allow me time to manage my remaining orders.

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In placing an order with us, you have already agreed to the terms listed below:

• If my health prevents me from working over the next few days, we may still be forced to cancel orders. This would be an absolute last resort but is something we want to ensure everyone is aware of as a possibility.

 

• ​Parcels will be dispatched as soon as possible however customers should be aware that all orders are subject to at least 2 weeks processing time, regardless of any previous processing times.

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• Shipping disruption is still very much a possibility both nationally and internationally. International customers in particular could face delays of at least 8 weeks. For this reason, we cannot guarantee delivery times and encourage you to place your order as soon as possible to avoid disappointment.
   

Other important reminders

Customers must follow the tracking progress of their order. Where tracking dates remain unchanged for significantly long periods of time, we advise contacting your local sorting office for further assistance. Unfortunately this is not something we are able to do on your behalf, but if you have trouble locating your tracking details we are more than happy to send these over as you will need this to hand when contacting the sorting office.

As explained across our shop, all international orders are subject to import taxes and/or fees that are the responsibility of the customer. If your order is returned to us as a result of being unclaimed or refused, we may be able to resend it for you but you will be required to cover the cost of reshipping. We will not be able to do this until your parcel has made it back to us. We reserve the right to cancel orders that are returned to us, based on our circumstances at the time. Custom design cutlery cannot be refunded.